Support and billing help

support@pulsewatch.ai is monitored by Christopher Healey. Include your PulseWatch account email and a short description. Do not send your password, private ping URLs, card details or unnecessary personal records. Indie priority support has no guaranteed response time.

Monitoring

Use the setup guide for your first successful run, elapsed-time deadlines and alert cadence. A monitor without pings is silent; a paused monitor provides no checks or alerts and rejects pings. Preserve independent checks when diagnosing a job. History displays up to 100 recent runs; Free also has a seven-day display window.

Paid plans

Paid Checkout is available. Log in and choose a paid plan from your dashboard. An explicit request starts paid service immediately after confirmed payment; it is not a cancellation-right waiver. Do not use old Payment Links or buy a second subscription to upgrade. Contact support about paid access or an existing subscription.

Turn off renewal

Request non-renewal. The owner handles Stripe changes manually and confirms them. Paid access continues through the confirmed paid period. Tell support which jobs should remain active within Free's two-monitor limit; with no saved selection, all pause at downgrade, preserving history.

Initial cancellation and refund

Exercise an applicable initial cancellation/refund right. UK consumers have the agreed full initial-payment refund policy within the applicable initial 14-day cancellation period, including after an express immediate start. This ends paid service and is distinct from turning off renewal. The owner handles the cancellation/refund manually; an email does not automatically perform a Stripe operation. See the Terms.

Account and data requests

Contact support for account closure, email correction, login help or a data-rights request. There is no self-service password reset, account deletion or export. Identity checks precede disclosure or an account change. See the Privacy notice; requests do not require a special form.